Changes to this Privacy Policy 

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law. 

 How We Collect and Use Your Personal Information 

To provide the Services, we collect personal information about you from various sources as outlined below, and we have collected it over the past 12 months. The information we collect and use varies depending on how you interact with us. In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, fulfill any applicable legal obligations, enforce applicable service terms, protect or defend the Services, and protect our rights and the rights of our users or others. 

 What Personal Information We Collect 

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal data we collect. 

Information We Collect Directly from You

 Information you provide to us directly through our Services may include: Basic contact information, including your name, address, phone number, and email address. Order information, including your name, billing address, shipping address, payment confirmation, email, and phone number. Account information, such as your username, password, and security questions. Purchase information, including items you view, place in your cart, or add to your wish list. Customer support information, including any information you choose to include in your communications with us, such as messages sent through the Services. Certain features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but if you do, you may not be able to use or access those features. 

Information We Collect via Cookies 

 We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including information about your device, browser, network connection, IP address, and other information regarding your interaction with the Services. 

Data We Obtain from Third Parties 

 Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as: Companies supporting our Site and Services, such as Shopify. Our payment processors, who collect payment information (e.g., bank account, credit or debit card, billing address) to process your payment, fulfill your orders, and provide you with the requested products or services to fulfill our contract with you. When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties and are not responsible for the policies or practices of such third parties. See the Third-Party Websites and Links section below for more information. 

How We Use Your Personal Information 

- Provide Products and Services: We use your personal information to provide the Services to you to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews. 

- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and displaying advertisements for products or services to you. This may involve using your personal information to better tailor the Services and advertisements on our Site and other websites. 

- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action on potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for securing your account information. We strongly recommend not sharing your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately. 

- Communication with You: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you. 

Cookies

 Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with running our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertisements on our Site and other websites. Most browsers automatically accept cookies by default, but you may choose to configure your browser to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and may cause certain features of the Services to not function properly, including certain functions and overall functionality. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. 

How We Disclose Personal Information 

 Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons, subject to this Privacy Policy. These circumstances may include: 

- With vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). 

- With business and marketing partners, including Shopify, to provide you with services and advertise to you. Our business and marketing partners will use your data in accordance with their own privacy statements. 

- When you ask us to disclose certain information to third parties, for example, to send products to you or through your use of widgets or social media login integrations, with your consent. 

- With our subsidiaries or within our group of companies, in our legitimate interest to operate a successful business. 

- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms, and to protect or defend the Services, our rights, and the rights of our users or others. 

 We have disclosed the following categories of personal information and sensitive personal information (indicated with *) about users in the past 12 months for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information": 

 Categories Recipient Categories Identification data such as basic contact information and certain order and account information Suppliers and third parties providing services on our behalf (such as internet providers, payment processors, fulfillment and customer support partners, and data analytics providers) Business information such as order information, purchase information, and customer support information Sales and marketing partners Internet or similar network activity, such as usage data Affiliates 

 We do not use or disclose sensitive personal information to infer characteristics about you. 

User-Generated Content 

 With the Services, you can post product reviews and other user-generated content. If you choose to submit user-generated content in a public section of the Services, such content is public and available to everyone. We have no control over who has access to the information you provide to others and cannot guarantee that parties with access to this information will respect or keep your privacy safe. We are not responsible for the privacy or security of information you make publicly available, nor are we responsible for the accuracy, use, or misuse of information you make public or receive from third parties. 

Third-Party Websites and Links 

 Our site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or managed by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation on their use by us or by a third party. The inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, unless otherwise indicated in the Services.  

Children’s Data 

 The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with personal data, please contact us using the contact information below to request its removal. As of the effective date of this Privacy Policy, we are not aware of having “shared” or “sold” personal information of individuals under 16 years old (as defined by applicable law). Security and Retention of Your Data Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information with us. How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. 

Your Rights and Choices 

 Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in some cases, we may refuse your request as permitted by law. 

- Right to Access/Knowledge. You may have the right to request access to the personal information we hold about you, including details about how we use and share your information. 

- Right to Deletion. You may have the right to request that we delete the personal data we hold about you. 

- Right to Rectification. You may have the right to request that we correct inaccurate personal data we hold about you. 

- Right to Portability. Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party. 

- Restriction of Processing. You may have the right to request that we stop or limit the processing of personal data. 

- Withdrawal of Consent. When we rely on consent to process your personal data, you may have the right to withdraw that consent. 

- Phone Call. You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal. 

- Manage Communication Preferences. We may send you promotional emails, and you can unsubscribe from receiving them at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed. 

 You can exercise any of these rights as indicated on our Site or by contacting us using the contact information below. 

 We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we provide a substantive response to the request. Depending on applicable law, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law. 

Complaints 

 If you have complaints about how we handle your personal data, please contact us using the contact information below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact information below or to lodge your complaint with your local data protection authority. International Users Please note that we may transfer, store, and process your personal data outside the country where you reside, including to the United States. Your personal data may also be processed by personnel and external service providers and partners in these countries. If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the standard contractual clauses of the European Commission, or an equivalent contract issued by the relevant UK competent authority, if applicable, unless the data transfer occurs to a country determined to provide an adequate level of protection. 

Contact

 If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, you can call or email us at info@lynalab.com.